The Operations / Departmental Management apprenticeship has been developed to support learners who manage teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. It provides a highly transferable set of knowledge, skills and behaviours and takes 2 ½ years to complete.   

 

 

To achieve the Operations / Departmental Management standard each learner must:

 

• Develop a portfolio of evidence and/or work towards a Highfield Level 5 Diploma in Operations and Departmental Management (RQF)

• Complete a work-based project.

• Have regular performance reviews with their manager.

• Receive feedback from peers and customers.

• Achieve Functional Skills maths and English at Level 2, prior to EPA Pass End Point Assessment (EPA)

 

 

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Highfield Level 5 Diploma in Operations and Departmental Management (RQF)

 

The qualification is a combined knowledge and competence qualification. It is assessed through the completion of a portfolio of evidence.

 

The course consists of 12 mandatory units:

 

• Operational management

• Project management

• Finance

• Leading people

• Managing people

• Building relationships

• Communication

• Self-awareness

• Management of self

• Decision making

• Behaviours of an operations or departmental manager

• Maintaining continuous professional development

 

 

 

 

End Point Assessment (EPA)

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End Point Assessment is carried out by an external organisation. End Point Assessment is made up of:

1. Assessment of knowledge through a test using scenarios, questions, and responses

1. Assessment of competency through a structured competency-based interview

2. Assessment of a portfolio of evidence

3. Presentation on work-based project with a Q & A session

4. Continuing Professional Development Log reviewed and Professional Discussion

 

To pass the End Point Assessment, the learner must achieve a minimum of 50/100 marks. Grade Total Mark: Distinction 70+, Merit 60+, Pass 50+, Fail Less than 50.