
The Operations / Departmental Management apprenticeship has been developed to support learners who manage teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. It provides a highly transferable set of knowledge, skills and behaviours and takes 2 ½ years to complete.
To achieve the Operations / Departmental Management standard each learner must:
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Develop a portfolio of evidence and/or work towards a Highfield Level 5 Diploma in Operations and Departmental Management (RQF)
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Complete a work-based project.
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Have regular performance reviews with their manager.
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Receive feedback from peers and customers.
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Achieve Functional Skills maths and English at Level 2, prior to EPA Pass End Point Assessment (EPA)
Highfield Level 5 Diploma in Operations and Departmental Management (RQF)
The qualification is a combined knowledge and competence qualification. It is assessed through the completion of a portfolio of evidence.
The course consists of 12 mandatory units:
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Operational management
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Project management
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Finance
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Leading people
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Managing people
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Building relationships
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Communication
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Self-awareness
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Management of self
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Decision making
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Behaviours of an operations or departmental manager
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Maintaining continuous professional development
End Point Assessment (EPA)
End Point Assessment is carried out by an external organisation. End Point Assessment is made up of:
1. Assessment of knowledge through a test using scenarios, questions, and responses
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Assessment of competency through a structured competency-based interview
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Assessment of a portfolio of evidence
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Presentation on work-based project with a Q & A session
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Continuing Professional Development Log reviewed and Professional Discussion
To pass the End Point Assessment, the learner must achieve a minimum of 50/100 marks. Grade Total Mark: Distinction 70+, Merit 60+, Pass 50+, Fail Less than 50.
Operations / Departmental Management Apprenticeship Level 5