The Operations / Departmental Management apprenticeship has been developed to support learners who manage teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. It provides a highly transferable set of knowledge, skills and behaviours and takes 2 ½ years to complete.   



To achieve the Operations / Departmental Management standard each learner must:


  • Develop a portfolio of evidence and/or work towards a BTEC Level 5 Diploma for Managers and Leaders

  • Complete a work-based project.

  • Have regular performance reviews with their manager.

  • Receive feedback from peers and customers.

  • Achieve Functional Skills maths and English at Level 2, prior to EPA Pass End Point Assessment (EPA)



BTEC Level 5 Diploma for Managers and Leaders


The qualification is a combined knowledge and competence qualification. It is assessed through the completion of a portfolio of evidence.


The course consists of 11 mandatory units:


  • Principles of Leadership

  • Principles of Management Information and Systems

  • Principles of Operational Planning and Change Management

  • Principles of Project Management

  • Principles of Recruiting, Managing and Developing High-performing Teams

  • Principles of Communication and Relationship Management

  • Principles of Personal Effectiveness in Management/Leadership

  • Managing Operations and Finance

  • Leading and Managing People

  • Managing Projects

  • Managing Own Performance





End Point Assessment (EPA)

End Point Assessment is carried out by an external organisation. End Point Assessment is made up of:

1. Assessment of knowledge through a test using scenarios, questions, and responses

  1. Assessment of competency through a structured competency-based interview

  2. Assessment of a portfolio of evidence

  3. Presentation on work-based project with a Q & A session

  4. Continuing Professional Development Log reviewed and Professional Discussion


To pass the End Point Assessment, the learner must achieve a minimum of 50/100 marks. Grade Total Mark: Distinction 70+, Merit 60+, Pass 50+, Fail Less than 50.

Operations / Departmental Management Apprenticeship Level 5

AGL Training Ltd, Suite D,

19 Limes Road, Oakengates,



Tel: 01952 743495