The Operations / Departmental Management apprenticeship has been developed to support learners who manage teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. It provides a highly transferable set of knowledge, skills and behaviours and takes 2 ½ years to complete.   

 

 

To achieve the Operations / Departmental Management standard each learner must:

 

• Develop a portfolio of evidence and/or work towards a Highfield Level 5 Diploma for Operations or Departmental Managers (RQF).

• Complete a project proposal.

• Complete a minimum of 20% off-the-job (OTJ) training. 

• Achieve Functional Skills maths and English at Level 2, prior to EPA Pass End Point Assessment (EPA).

• Pass End Point Assessment (EPA). 

 

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Highfield Level 5 Diploma for Operations or Departmental Managers (RQF)

 

The qualification is a combined knowledge and competence qualification. It is assessed through the completion of a portfolio of evidence.

 

The course consists of 7 mandatory units:

 

• Operational Planning and Management

• Managing Teams

• Communication Skills

• Personal and Professional Development 

• Planning a Project Proposal 

• Delivery of a Project Proposal

• Project Proposal Output 

 

 

 

 

End Point Assessment (EPA)

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End Point Assessment is carried out by an external organisation. End Point Assessment is made up of:​

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• Assessment method 1: 60-minute professional discussion, underpinned by a portfolio of evidence.

• Assessment method 2: 500-word project proposal, 4000-word project report, 20-minute presentation and 40-minutes of questioning.

 

To achieve a pass overall, the apprentice must achieve all the pass criteria in all assessment methods. To achieve a distinction overall, the apprentice must achieve all the pass criteria and all the distinction criteria in all assessment methods. 

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Professional Recognition:

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• Chartered Management Institute - upon completion the apprentice would be eligible to become a Full Member. 

• The Institute of Leadership and Management - upon completion the apprentice would be eligible to become a Full Member. 

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