The Business Administrator apprenticeship has been developed to support learners in a Business Administration Role and provides a highly transferable set of knowledge, skills and behaviours. The apprenticeship is a firm grounding in organisational operations and functional processes, as well as the wider working environment and takes between 15 – 18 months to complete. 

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To achieve the Business Administrator L3 apprenticeship standard each learner must:

 

• Develop a portfolio of evidence and/or work towards a Highfield Level 3 Diploma for Business Administrators (RQF)

• Have regular 1-to-1s with their line manager.

• Work with their training provider who will provide training and resources to support learning in meeting Knowledge, Skills and Behaviours set out by the Business Administrator Standard.

• Complete a minimum of 20% off-the-job (OTJ) training. 

• Achieve Functional Skills maths and English at Level 2, prior to EPA Pass End Point Assessment (EPA).

• Pass End Point Assessment (EPA)

  

 

 

Highfield  Level 3 Diploma for Business Administrators

 

The qualification is a combined knowledge and competence qualification. It is assessed through the completion of a portfolio of evidence.

 

The course consists of 21 mandatory units:

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• The Organisation

• Policies

• IT

• Communications

• Professionalism

• Value of their Skills

• Business Fundamentals

• Record and Document production

• Quality

• Personal Qualities

• Stakeholders

• Processes

• Decision Making

• Planning and Organisation

• Managing Performance

• External Environment Factors

• Interpersonal Skills

• Project Management

• Relevant Regulation

• Responsibility

• Adaptability

  

 

End Point Assessment (EPA)

 

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End Point Assessment is carried out by an external organisation (EPAO) and is made up of the following:

 

1. Knowledge Test - The apprentice undertakes a multi-choice test to last a maximum of 60 minutes and include 50 equally weighted multi-choice questions with four possible answers to each. The test predominantly focuses on non-organisation specific knowledge outlined in the Standard.

2. Portfolio Based Interview - The interview is for 30-45 minutes and scored out of 100. The interview assesses:

   • understanding of the portfolio to validate competence shown

   • self-reflection of performance, demonstrating knowledge and how appropriate skills and behaviours have been applied

   • judgement and understanding to explain appropriate examples.

3. Project Presentation - The apprentice delivers a presentation to the EPAO on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session. The presentation is out of 100.

 

To pass the End Point Assessment, the learner must achieve a minimum of 60%.

 

Grade Total Mark: Distinction 80%+, Pass 60-79%, Fail Less than 60%.