Hourly Rate: 

16 – 18  years old- £6ph

18 – 20 years old- £8ph

20 – 22 years old -£9.50ph

23 and over- £10ph

AGL Training Ltd are looking to recruit a Level 2 Customer Service Practitioner on behalf of our well-established client based in Newport, Telford.

The majority of the waste oil in the U.K is still burned as a heavily polluting fuel, our client is working hard to put a stop to that and ensure that as much is put back to good use as possible. All of the waste oils that they collect are re-refined through a process of high pressure, high-temperature vacuum distillation. Producing clean, clear and bright distillates free of any contamination for sale back into the lubricants market.

Your role will be in their office based in Newport, to be successful you will need to have a good telephone manner, ambitious and have the ability to build lasting relationships with customers and colleagues.


The position is for an Apprenticeship, the position is initially 12-15 months with the possibility of a full-time role at the end of the programme.

During this time, you will work towards the following qualifications:

  • Level 2 Customer Service Practitioner Apprenticeship Standards

  • Highfield Level 2 Diploma in Customer Service Skills

  • English and Maths Functional Skills Level 1/  Level 2

General Duties

You will receive training to enable you to carry out the following duties:

  • Contact potential customers to introduce the business

  • Creating a market database from online searches

  • Updating and maintaining contact relationship management database

  • Contacting vehicle workshops by telephone to arrange waste oil collections

  • Receiving inbound calls from vehicle workshops

  • Correspondence with vehicle workshops by email

  • Setting up customer accounts using a bespoke portal

  • Creating collection jobs using the bespoke portal for allocation to tanker drivers via their smart

phone app.

  • Reviewing allocated jobs using mapping software

  • Updating database after completed jobs

  • Working as part of a team who are allocated to specific geographical areas

  • Liaising with drivers for reviewing work plans and optimising the workflow


Skills and Requirements

The ideal candidate will be:

  • GCSE Grade 4 or above in English and Maths (Grade C)

  • Ambitious and willing to learn

  • Confident

  • Be able to build rapport with customers and colleagues

  • Polite and friendly

  • Good knowledge of ICT / Microsoft Office Package

Working Hours

Monday – Friday: 9 am to 5 pm with a 30-minute unpaid lunch break.

Total hours paid: 37.5

Hourly Rate:

16 – 18  years old- £6ph

18 – 20 years old- £8ph

20 – 22 years old -£9.50ph

23 and over- £10ph

By applying for this vacancy, you agree to AGL Training Ltd making contact with you in line with General Data Protection Regulation via the contact details you have provided in relation to this vacancy. You also agree for AGL Training Ltd to forward your application to their client for consideration for the role.